“You charged my credit card before you shipped it. That is shady. Why. Amazon does not charge until order is shipped. I want to cancel my order and have credit card credited.
Gary Myers
512 949 1747”
Hi Terrence,
We apologize for the issue with your order. Your experience is important to us, and we're thankful you took the time to share your feedback. Our Customer Support team is working to resolve this issue and will be sure to follow up with you. If you have any questions, please contact us by phone at 888-222-4410 (M – F: 6am – 4pm PST) or by email at support@2modern.com.
Best regards,
2Modern
“Three months after I placed my order for a table, it finally arrived -- sort of. The table top and base were delivered but without any legs to connect them. I immediately called customer service and sent photos of the parts that did arrive. I was told that the legs would be delivered in a short time and to call back in a few days to confirm the delivery date. Two days later, I called back. Still no firm delivery date. A few days later, i called again with the same result. Almost two weeks after the initial contact with the company, they finally gave me a tracking number for the legs. At first, the tracking number didn't exist in the shipper's system. A week later, tracking said the package had been returned to the warehouse. Now it was less than a week before Christmas. I had a table top in the middle of the floor of my dining room and no way to serve the family that would be arriving in a few days. Plus 2Modern had had my money (well over $3000) for three and a half months. Until this time, I had been consitently kind and patient with 2Modern. I turned stern (though NOT rude) when the service rep continued to give me the run-around and to interrupt me whenever I tried to ask for the company to pick up the parts and to be given a refund. At least six times I asked him to just listen. He continued to interrupt me and threatened to hang up because I was raising my voice. Raising my voice was the only way to be heard over his interruptions. He insisted that I needed to pack up the table top and base in order to get a refund even though the item weighed too much for me to lift and I no longer had the box they came in. Suddenly after at least thirty minutes of this frustrating conversation, he said, "I'm giving you a refund and I'll arrange to have the table picked up." I have no idea what finally changed his mind. He could have just as easily continued to interrupt me or hung up. While I'm glad my money was refunded, I have no desire to deal with this mercurial, inept, and seeminly deceitful company again.”
“I placed my order on 12/1. It was supposed to ship by 12/6. On 12/12 I contacted 2Modern. Next thing I receive is a shipping confirmation (label was created 12/12). No explanation/no apology for what appears to have been a lost or mislaid order. Very disappointing.”
“Still waiting for the ornament to arrive and looks beautiful in the pictures, but after ordering received an email saying it was scheduled to ship 12/31 2026 - what 2 years to wait to get the order - I called and they confirmed that they sold out - So I cancelled the order and we went somewhere else. Next day they call and say they shipped the order and they want to reprocess the credit card - what you found one and shipped even though i cancelled - not cool.”
“I ordered a very heavy unit, and it clearly says: Ships via 2Modern Inside Delivery & Package Removal. The details of what this should include is below. For my experience, I received no shipping notification, or calls/emails to arrange delivery. After a couple of failed attemps when they finally did deliver it they just left it in my entryway. They did not move it to my specified room, or remove the packaging. They didn't even take the large wood plank the item was transported on. Not Happy with my 2 modern experience. The customer service refunded the shipping after the first couple of errors to even get delivery arranged, but after my experience with the delivery i really wish I had used a better company.
Below is a desceription from the actual page of the item on their website - I recieved none of this:
Scheduling: Customer will be notified of delivery date options via phone call and email and, once date is confirmed, will be provided with a 4-hour appointment window. The shipping company's contact info will be included in the email, in order to reschedule the appointment if necessary. What's Included: Inside delivery to specified room, package removal, and customer signature required. This level of service does not include assembly or moving of existing items.”
“I’ve had a very challenging shopping experience. Firstly, the item said it was in stock which it was not. Secondly after I bought it two days later, your company sent me an email telling me the item that I bought was 20% off. After looking at other sites, I saw many other companies with a discounted price. I was able to get the discount refunded. That was not the biggest challenge. The biggest challenge was understanding that the in stock item had moved out and nobody could tell me when it was going to be shipped. You can only quote shipping from Your company to the warehouse, which is not helpful.”
“I ordered a bulletin board two weeks ago. They have changed shipping date THREE TIMES and now no date in sight. I know they are not building this in the workshop. Wanted to have in time for holiday party.
Don't order if you are in a rush or if you expect prompt service.”
Hi Kristin,
We apologize for your experience with your order and thank you for taking the time to share your feedback. A team member from Customer Support will reach out to you to assist.
Best regards,
2Modern
“I never received my order. I have contacted customer service several times demonstrating they shipped to the wrong address and the order was received and signed for in another state. They will not respond nor refund my money. This company is a sham and fraud. Do not fall victim.”
“I ordered a light WEEKS ago and still have not received it! Nor any word on why? Similar issue with wallpaper samples? I am extremely disappointed and have not run into this before!”
“Bought a clock from them and it was probably the worst quality product I've ever purchased! They had a NO refund policy on the clock purchased. I asked about a credit towards something else and got zero response! Will never buy from them again.”
“Asking for a review on a piece not yet received is not the best business plan. I have tracked our coffee table once shipped and note the following: the item was delivered to Buda, TX on 10/18/24; itwas picked up in TX on 10/24 and arrived in Perth Amboy, NJ on 10/31/24. Perth Amboy is 269 miles from our home and takes 4 hours and 43 minutes by vehicle. The item was then shipped to Greensboro, NC, no doubt via I-95, which is 315 miles from our home and 5 hours and 38 minutes away. The item was then sent to a facility in Ashland, VA, which lies between NJ and NC on I-95, which is 177 miles from our house and 3 hours and 21 minutes by vehicle. Not sure why the Ashland facility was passed up on the way to Greensboro, and why it has been sitting in Ashland since 11/5/24 without anyone calling to schedule a delivery. I expected the item by 10/30/24.”
“On October 21st, I ordered and was charged for the Eaton Drum coffee table. 2Modern on their website, promised shipping of my purchased item “in 5-7 business days”. Today is the 13th business day and I still do not have any idea when my coffee table will be delivered. I've cleared my schedule so I will be home when this item arrives. However, I have a busy life and therefore I need to know when my coffee table will arrive.
I should not have been charged for a coffee table that is in “limbo”, especially when a 2Modern representative told me that 2Modern is “having difficulty with this shipping company”. This is not a fair business practice and it also feels like a switch and bait advertisement ploy to get the customer to order from 2Modern.
I reached out, in an email, to CEO Greg Finney, however he never responded.
Anonymous”
“The quality was not worth the price or return hassles. Plus add in shipping charges, return charges, and also restock fee charges. It costs way too much for the quality of the items.”
