“This was one of the worst experiences I’ve had buying furniture. At the time of ordering, they indicated my sofa was in stock and ready to ship, only to then have it delayed not once but twice. Ultimately the couch arrived over 2 months later than represented. Then the delivery truck wouldn’t even wait for me to unpack the sofa to inspect it upon delivery. The couch is beautiful but that has nothing to do with 2 modern.”
“The paint fell off like a tiny dot. I've applied for an exchange on this. A few days have passed and I haven't received any response to it yet. Upon closer inspection, it looks like this is the junction of the watch and this part isn't finished exactly. On the other side, that part isn't smooth either. The little flaw in this beautiful watch breaks my heart.”
“Extremely funny that I got an email asking me to review the bed I purchased… I have yet to receive it. It says on the website it is in stock and ready to ship, fast-forward 3 to 4 weeks later and I still do not have it. I have placed multiple calls and emails with customer service, they were absolutely no help at all and did not expedite the delivery of my bed. Don’t order from this company.”
“I still have not received my order, my shipment has reportedly been cancelled, and I've tried three times to call 2modern (no one from customer services answers) and emailed twice to no avail. I want to cancel my order, but can't even do so because the entire customer service team seems to be MIA.”
“Shopping experience was fine. Delivery was fine Returns, terrible! Unfortunately the item was not right for my space. They do not offer a return label online you must call or email and request one. I have made 3 attempts to no avail. Therefore I can not recommend this site.”
“I hate them. Light is musch too brighjt...lights up the whole room! The bulb is notdimmable and one can't change the bulb. SO I suppose when the bulb goes , I have to buy a whole new lamp.
i sent an e-mail to your support team, but they do not answer.”
“NOT NOTIFIED OF "BACK ORDER" UNTIL i CALLED ABOUT ORDER. TRIED TO CANCEL BECAUSE ORDER WAS TIME SENSITIVE--NOT PERMITTED. HAVEN'T HEARD ANYTHING SINCE--NOT SURE STATUS OF ORDER????”
“I accidentally double ordered an item. I've been sending emails to get the return instructions for the past several days and I get no response at all.”
Hi Shan,
Thank you for your feedback. We read each review to reflect on what we can do better and how we can improve the customer experience. We apologize for the lack of communication on your order, and our Support team will reach out to you.
Best regards,
2Modern
Hi Xian,
Thank you for your feedback. We read each review to reflect on what we can do better and how we can improve the customer experience. We apologize for this shipping error and our Support team will reach out to you to help.
Best regards,
Colleen
“I placed my order on 19 Oct, it’s now 01 DEC no status. This is an anniversary gift, that I need by 05 Dec. I called no answer. Currently awaiting a response to email and voicemail left with customer service.”
“The glasses that I bought for the holidays broke the first time they were used. Two of them actually broke. I have emailed Customer Service multiple times and not received a response. Very expensive items to break on first use. The wreath inside falls off, causing a major hazard. What if somebody got glass in their mouth?”
Hi Bethany,
Thank you for your feedback. We read each review to reflect on what we can do better and how we can improve the customer experience. We apologize for the lack of communication and the issue with your order. Our Support team will reach out to you to help.
Best regards,
2Modern
Hi Maria,
We apologize for the delay with your order. Your experience is important to us, and we're thankful you took the time to share your feedback. We see that our Customer Support team has connected with you and is working to resolve this issue for you. If you have any questions, please contact us by phone at 888-222-4410 (M – F: 6am – 4pm PST) or by email at support@2modern.com.
Best regards,
2Modern
Hi Cathy,
Thank you for your feedback. We read each review to reflect on what we can do better and how we can improve the customer experience. We apologize for your experience, and our Support team will reach out to you to help.
Best regards,
2Modern
“Bad experience - 4 Waterford glasses arrived on time, but the decanter never shopped and I had to follow-up several times to find out it was back ordered until FEB. Not good communications. At least the refund was processed on a timely basis… won’t be using your device again, sadly.”
Hi Michael,
Thank you for your feedback. We read each review to reflect on what we can do better and how we can improve the customer experience. We apologize for the lack of communication and the issue with your order. If there is anything we can help with, please reach out to our Customer Support team by phone at 888-222-4410 (M – F: 6am – 4pm PST) or by email at support@2modern.com.
Best regards,
2Modern
