Hi Xian,
Thank you for your feedback. We read each review to reflect on what we can do better and how we can improve the customer experience. We apologize for this shipping error and our Support team will reach out to you to help.
Best regards,
Colleen
“I placed my order on 19 Oct, it’s now 01 DEC no status. This is an anniversary gift, that I need by 05 Dec. I called no answer. Currently awaiting a response to email and voicemail left with customer service.”
“The glasses that I bought for the holidays broke the first time they were used. Two of them actually broke. I have emailed Customer Service multiple times and not received a response. Very expensive items to break on first use. The wreath inside falls off, causing a major hazard. What if somebody got glass in their mouth?”
Hi Bethany,
Thank you for your feedback. We read each review to reflect on what we can do better and how we can improve the customer experience. We apologize for the lack of communication and the issue with your order. Our Support team will reach out to you to help.
Best regards,
2Modern
Hi Maria,
We apologize for the delay with your order. Your experience is important to us, and we're thankful you took the time to share your feedback. We see that our Customer Support team has connected with you and is working to resolve this issue for you. If you have any questions, please contact us by phone at 888-222-4410 (M – F: 6am – 4pm PST) or by email at support@2modern.com.
Best regards,
2Modern
Hi Cathy,
Thank you for your feedback. We read each review to reflect on what we can do better and how we can improve the customer experience. We apologize for your experience, and our Support team will reach out to you to help.
Best regards,
2Modern
“Bad experience - 4 Waterford glasses arrived on time, but the decanter never shopped and I had to follow-up several times to find out it was back ordered until FEB. Not good communications. At least the refund was processed on a timely basis… won’t be using your device again, sadly.”
Hi Michael,
Thank you for your feedback. We read each review to reflect on what we can do better and how we can improve the customer experience. We apologize for the lack of communication and the issue with your order. If there is anything we can help with, please reach out to our Customer Support team by phone at 888-222-4410 (M – F: 6am – 4pm PST) or by email at support@2modern.com.
Best regards,
2Modern
“I ordered a Soto console table on October 29. You said it would ship in seven days. Today is November 18 and I just called your delivery company and they don't even have it in their possession yet. I guess it's on a slow boat from China. Don't advertise one week shipping when you don't have it in your inventory and cannot tell when you will receive it!”
Hi Roy,
We apologize for the delay with your order. Your experience is important to us, and we're thankful you took the time to share your feedback. Our Customer Support team is working to resolve this issue and will be sure to follow up with you. If you have any questions, please contact us by phone at 888-222-4410 (M – F: 6am – 4pm PST) or by email at support@2modern.com.
Best regards,
2Modern
“Troubles with delivery company that is used by 2 Modern. Took weeks longer than the "ships in 3-4 days" specified. It has now been 4 weeks and counting...delayed today because my purchase "could not fit in the truck".
Cannot review the bench that I purchased because it has not yet arrived!!!”
Hi Maria,
Thank you for taking the time to share your feedback with us. We looked into your order and we're sorry to hear the return policy was different than you expected. We see that our team connected with you and was able to provide clarifying information. If there is anything we can help with, please reach out to our Customer Support team by phone at 888-222-4410 (M – F: 6am – 4pm PST) or by email at support@2modern.com.
Best Regards,
2Modern
Hi Kimberly,
We apologize for the order delay and thank you for taking the time to share your experience with us. We will keep you updated on the status of your order, and you will receive a shipping confirmation email with tracking details once it has shipped. If you have any questions please contact our Customer Support team by phone at 888-222-4410 (M – F: 6am – 4pm PST) or by email at support@2modern.com.
Best regards,
2Modern
Hi Ricardo,
We apologize for your experience with your order and thank you for taking the time to share your feedback. We can confirm that we do not assess a 30% restocking fee, and a team member from our Customer Support team will reach out to you to help.
Best regards,
2Modern
Hi Jeffrey,
We apologize for your experience and thank you for taking the time to share your feedback with us. We looked into your order and the item you purchased is not a final sale item and is included in our standard return policy. Our Customer Support team is happy to assist you with a return, and you can connect with us by phone at 888-222-4410 (M – F: 6am – 4pm PST) or by email at support@2modern.com.
Best regards,
2Modern
“I waited all summer for the 2 lounge chairs, only to find out they are not at all what I expected and then I find out they are non-returnable. I actually thought they were the retro loungers from the 1970’s where the straps were soft plastic because the description did say they were plastic. I didn’t realize the entire chair was made of hard ugly plastic. They are truly hideous.”
Hi Kate,
We apologize for your experience with your order and thank you for taking the time to share your feedback. A team member from Customer Support will reach out to you to see how we can help.
Best regards,
2Modern
“Table arrived and was delivered ina a box at the front door. I’m fine with that for delivery but I don’t know why I had to sit home for a 2 hour window for them to just drop it off.
Needed to return bc table was not as described or shown online (divots in the top) and was told it would be a return shipping charge along w initial charge since it was sent free?! And a restock fee.
I got the shipping charge waived bc I drove it to the RESALE shop they send it to. But I had to pay several hundred dollars in return fees for a damaged table.”
Hi Christine,
We apologize for your experience with your order and thank you for taking the time to share your feedback. A team member from Customer Support will reach out to you to see how we can help.
Best Regards,
2Modern
“The product I ordered was delivered with what I considered a fabrication flaw. 2Mondern would not accept a return or replacement and was very poor at coorisponding with me. I felt your servcies was below expectaions and not equal to groups that sell similar products.”
Hi George,
We apologize for your experience with your order and thank you for taking the time to share your feedback. We looked into your order and saw that your return request has been processed and an email with the return instructions has been sent to you at the email address on the order. If there is anything we can help with, please contact our Customer Support team by phone at 888-222-4410 (M – F: 6am – 4pm PST) or by email at support@2modern.com.
Best regards,
2Modern
“Paid higher then others thinking it would be better. Bought 2. One carafe had a bigger opening then the other. The rubber top was loose causing the wine to leak out when you invert the bottle to pour back in. Not good when you're paying twice the price!”
Hi Daniel,
We apologize for your experience with your order and thank you for taking the time to share your feedback. A team member from Customer Support will reach out to you to assist.
Best Regards,
2Modern
Hi Phebe,
We are sorry to hear about your return experience and thank you for sharing your feedback. We checked on your order and see that Customer Support is working on your return request and will follow up to provide you with return instructions. If you have any questions, please contact our Customer Support team by phone at 888-222-4410 (M – F: 6am – 4pm PST) or by email at support@2modern.com.
Best regards,
2Modern
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