“Extremely funny that I got an email asking me to review the bed I purchased… I have yet to receive it. It says on the website it is in stock and ready to ship, fast-forward 3 to 4 weeks later and I still do not have it. I have placed multiple calls and emails with customer service, they were absolutely no help at all and did not expedite the delivery of my bed. Don’t order from this company.”
“I still have not received my order, my shipment has reportedly been cancelled, and I've tried three times to call 2modern (no one from customer services answers) and emailed twice to no avail. I want to cancel my order, but can't even do so because the entire customer service team seems to be MIA.”
“Shopping experience was fine. Delivery was fine Returns, terrible! Unfortunately the item was not right for my space. They do not offer a return label online you must call or email and request one. I have made 3 attempts to no avail. Therefore I can not recommend this site.”
“I hate them. Light is musch too brighjt...lights up the whole room! The bulb is notdimmable and one can't change the bulb. SO I suppose when the bulb goes , I have to buy a whole new lamp.
i sent an e-mail to your support team, but they do not answer.”
“NOT NOTIFIED OF "BACK ORDER" UNTIL i CALLED ABOUT ORDER. TRIED TO CANCEL BECAUSE ORDER WAS TIME SENSITIVE--NOT PERMITTED. HAVEN'T HEARD ANYTHING SINCE--NOT SURE STATUS OF ORDER????”
“I accidentally double ordered an item. I've been sending emails to get the return instructions for the past several days and I get no response at all.”
Hi Shan,
Thank you for your feedback. We read each review to reflect on what we can do better and how we can improve the customer experience. We apologize for the lack of communication on your order, and our Support team will reach out to you.
Best regards,
2Modern
Hi Xian,
Thank you for your feedback. We read each review to reflect on what we can do better and how we can improve the customer experience. We apologize for this shipping error and our Support team will reach out to you to help.
Best regards,
Colleen
“I placed my order on 19 Oct, it’s now 01 DEC no status. This is an anniversary gift, that I need by 05 Dec. I called no answer. Currently awaiting a response to email and voicemail left with customer service.”
“The glasses that I bought for the holidays broke the first time they were used. Two of them actually broke. I have emailed Customer Service multiple times and not received a response. Very expensive items to break on first use. The wreath inside falls off, causing a major hazard. What if somebody got glass in their mouth?”
Hi Bethany,
Thank you for your feedback. We read each review to reflect on what we can do better and how we can improve the customer experience. We apologize for the lack of communication and the issue with your order. Our Support team will reach out to you to help.
Best regards,
2Modern
Hi Maria,
We apologize for the delay with your order. Your experience is important to us, and we're thankful you took the time to share your feedback. We see that our Customer Support team has connected with you and is working to resolve this issue for you. If you have any questions, please contact us by phone at 888-222-4410 (M – F: 6am – 4pm PST) or by email at support@2modern.com.
Best regards,
2Modern
Hi Cathy,
Thank you for your feedback. We read each review to reflect on what we can do better and how we can improve the customer experience. We apologize for your experience, and our Support team will reach out to you to help.
Best regards,
2Modern
“Bad experience - 4 Waterford glasses arrived on time, but the decanter never shopped and I had to follow-up several times to find out it was back ordered until FEB. Not good communications. At least the refund was processed on a timely basis… won’t be using your device again, sadly.”
Hi Michael,
Thank you for your feedback. We read each review to reflect on what we can do better and how we can improve the customer experience. We apologize for the lack of communication and the issue with your order. If there is anything we can help with, please reach out to our Customer Support team by phone at 888-222-4410 (M – F: 6am – 4pm PST) or by email at support@2modern.com.
Best regards,
2Modern
“I ordered a Soto console table on October 29. You said it would ship in seven days. Today is November 18 and I just called your delivery company and they don't even have it in their possession yet. I guess it's on a slow boat from China. Don't advertise one week shipping when you don't have it in your inventory and cannot tell when you will receive it!”
Hi Roy,
We apologize for the delay with your order. Your experience is important to us, and we're thankful you took the time to share your feedback. Our Customer Support team is working to resolve this issue and will be sure to follow up with you. If you have any questions, please contact us by phone at 888-222-4410 (M – F: 6am – 4pm PST) or by email at support@2modern.com.
Best regards,
2Modern
“Troubles with delivery company that is used by 2 Modern. Took weeks longer than the "ships in 3-4 days" specified. It has now been 4 weeks and counting...delayed today because my purchase "could not fit in the truck".
Cannot review the bench that I purchased because it has not yet arrived!!!”
Hi Maria,
Thank you for taking the time to share your feedback with us. We looked into your order and we're sorry to hear the return policy was different than you expected. We see that our team connected with you and was able to provide clarifying information. If there is anything we can help with, please reach out to our Customer Support team by phone at 888-222-4410 (M – F: 6am – 4pm PST) or by email at support@2modern.com.
Best Regards,
2Modern
Hi Kimberly,
We apologize for the order delay and thank you for taking the time to share your experience with us. We will keep you updated on the status of your order, and you will receive a shipping confirmation email with tracking details once it has shipped. If you have any questions please contact our Customer Support team by phone at 888-222-4410 (M – F: 6am – 4pm PST) or by email at support@2modern.com.
Best regards,
2Modern
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