“I was browsing for stools and saw the Osso stool pop up on your site .. an offer came across — copying abd pasting here
2Modern: Introducing your source of innovative design. Save an exclusive 10% on your selections- it's our gift to you.
https://txts.ly/94CMFw
I ordered 2 stools, but no 10% off .. hmmm”
“This has been the worst shopping experience EVER. I still have not received my order, which was placed FIVE MONTHS AGO. I have consistently been deceived and led on, promised delivery dates that change over and over. ZERO communication until I initiate contact again and again. Just AWFUL.”
“Haven’t yet received the coffee table I ordered weeks ago. I was notified that it would be delivered “very soon” 2 weeks ago with no further commutation. So, still waiting. Poor communication. Poor customer service.”
“My online shopping experience was terrific. Since then, not so good. I'm still waiting for the table to appear. Does it exist somewhere? Did 2Modern mean to send it to me? No news.”
“I was unhappy with my purchase and have been trying to return 6 chairs. They have not responded The chairs are extremely uncomfortable.and they make you pay for shipping”
Hi Patricia,
We apologize for your experience with your order. We looked into this and see that our Customer Support team has reached out to you. If there is anything we can help with, please contact us by phone at 888-222-4410 (M – F: 6am – 4pm PST) or by email at support@2modern.com. Thank you for sharing your feedback with us.
Best Regards,
2Modern
Hi Linda,
We apologize for your experience with your order. We looked into this and see that our Customer Support team has reached out to you. If there is anything we can help with, please contact us by phone at 888-222-4410 (M – F: 6am – 4pm PST) or by email at support@2modern.com. Thank you for sharing your feedback with us.
Best Regards,
2Modern
“Not the best. Still waiting to receive my item that was ordered and apparently shipped to a storage location over a month ago. Website did not indicate any of that. Spare yourself the hassle and shop elsewhere. A lot of sites carry the brands 2Modern does.”
“The description for round storage organizer is very misleading- very expensive for very low quality plastic. The description needs to be clear about what item is actually made out of.”
“The product I order didn’t meet my expectations, but what really is the most disappointing thing is the return process. You have to pay for shipping ( if it’s a piece of furniture imagine how much it costs). The items shipped has to be insured with a tracking number. You have to call the company to approve the return, then they send you an email with return instructions. If the item has free shipping they will deduct the shipping cost from the amount you payed the item. I would not do business with this company again. Too bad because they have some beautiful products on their website.”
“Used this site since they had the best price. Promised a standard 1-2 days to ship with 5-7 days transit. Wouldn’t even ship for a month. Cancelled my order.”
“i really like the product lineup. But I ordered a lamp and mistakenly ordered the wrong base. I ordered the correct one and then initiated the return process, which is the most restrictive and onerous return policy I have ever experienced. First, when you get the email telling you all the rules, you have 14 days to return it. I did not even receive the item for another week after that! Then you have to pay for shipping and insurance to send it back, include a copy of the email with a written explanation why you are returning it, even though the reason has already been given and if you mark the box at all, you will not get a refund. I have never seen anything so insane for a return policy and it will definitely guide future decisions.”
Hi Linda,
We apologize for the negative customer experience and we appreciate you sharing your feedback with us. A team member from Customer Support will reach out to you to help.
Best regards,
2Modern
“Do not send even email "how you did" email before you send me tracking info. Also ensure that buyers know that you ship it 3-5 business days upfornt, that's up to 7 calendar days with weekend included. I am afraid now I won't meet the deadline since i purchased an item 3 days ago and I just found not even a shipping date is solidified.”
“I purchased a chandelier in January and in August a glass shade broke off the light and fell two stories. I sent pictures of the broken glass and the light fixture and asked to have the shade replaced. Brian informed me the chandelier was no longer made and pretty much I was SOL. After pushing back, I was given the distributer's name. The distribution company wanted me to purchase a new shade for $140.00. Mind you, I am making these inquiries. Brian is doing nothing. Weeks are going by. I finally asked Brian for the manufacturer's information. I sent the same request to the manufacturer, lo and behold, 24 hours later, I received a shipping notice from 2Modern for a replacement shade. I don't know what they are paying Brian to do, but whatever it is, he is clearly overpaid. I am so disappointed with 2Modern, that I will not purchase from them ever again and I will advise my friends, family, and acquaintances to steer clear as well. (I do love the chandelier and am grateful the manufacturer stood by their product)”
“We purchased 4 lounge chairs thinking they were adult chairs, having misread the graphics on the site. They would not return the first two chairs that has been shipped to us, adhering to the no returns policy on open box items. Nor would they stop delivery on the remaining two that had not yet been delivered. Customer service was totally lacking int flexibility or understanding. This relates to a different order than the one depicted here.”
