“A complete failure from purchase to delivery, and now to pending repair!! Nothing but unnecessary stress and disappointment. I purchased three pieces from 2 Modern. The lamp, the Bernhardt Campania armoire, and the Bernhardt Campania King size bed. There was no trace of the bed purchase taking your team couple of weeks to finally find the purchase in your system causing delays in the delivery. The delivery company you work with is run by drugged out morons. They messed up the deliveries multiple times. I went through nightmares with the delivery of each item. First they send the heavy armoire with an old man who admitted the unit was way too heavy for him to carry, so we had to reschedule for the armoire to be finally delivered. Then despite my calls confirming the bed delivery details, they show up in the morning, instead of pm window, to only drop off the bed instead of the White Glove handling, so we had to reschedule again. We finally have the pieces delivered, but one of the armoire doors is not aligned properly and does not open and close smoothly. Now I’m struggling to have someone form Bernhardt to come and adjust the armoire door but no luck so far.”
Hi Sid,
Thank you for sharing your feedback. We apologize for your experience with your order. We would like to look into this for you. When you have a moment, please contact our Customer Support team by phone at 888-222-4410 (M – F: 6am – 4pm PST) or by email at support@2modern.com.
Best regards,
2Modern Customer Support
“Made a purchase, only to be told it’s back ordered for 4-6 weeks… no way to cancel, no replies to emails. Thinking of contacting my cc company. This is ridiculous.”
Hi Scott,
Thank you for sharing your feedback. We see that your order been canceled – if there is anything else we can help with, please contact our Customer Support team by phone at 888-222-4410 (M – F: 6am – 4pm PST) or by email at support@2modern.com. Although this order date didn’t work out, we hope that you’ll consider us for your lighting needs in the future.
Best regards,
2Modern Customer Support
“you find out that an item is out of stock AFTER you complete your purchase! and the wait time is close to 2 months. requested a cancelation of the order...... no response as of yet.”
Hi Stella,
Thank you for sharing your feedback. We apologize that your item moved into a backordered status after you placed your order. We see that your order been canceled – if there is anything else we can help with, please contact our Customer Support team by phone at 888-222-4410 (M – F: 6am – 4pm PST) or by email at support@2modern.com.
Best regards,
2Modern Customer Support
“Awful. Ordered 2 weeks ago and it still hasn’t shipped. I’ve attempted to call their customer service and they will not answer or return my call. Will never be purchasing from again.”
“Ist timer andlast timer. When a company says one thing and does another. The product was in stock when I ordered. But today is the 19th and it still hasn't shipped.”
“Very disappointed. It's very clearly said that the item I ordered would ship within one to two business days and 10 days later it hasn't even shipped. I will return this item as it will not arrive in time for the holidays and I feel the listing was outright fraudulent about the shipping time.”
“When I placed my order “Ships in 1-2 business days” is on receipt/confirmation. I sent and email requesting an update and called, I received an email with “estimated shipping date” then today received a new “estimated shipping date.” I placed the order 2 weeks ago, the item has still not shipped. 2Modern charged my Visa card when the order was placed. My expectation from 2Modern failed. Nice website - poor business transaction.”
“I’m very upset with your company!!!!!! We just ordered a 7k lamp which was stated in stock ready to ship…. I just received an email stating that it won’t arrive for another 6 months!!!!!! Totally unacceptable. I hope I will be refunded quickly unless you have another option”
Hi Gina,
Thank you for sharing your feedback. We would like to try to help. When you have a moment, please contact our Customer Support team by phone at 888-222-4410 (M – F: 6am – 4pm PST) or by email at support@2modern.com.
Thank you!
2Modern Customer Support
“I have been trying to find out what happened to my order. Afer calling the company, I was told that a representative would look into it and get back to me, but I did not receive any further word. UPS can not track the package. What to do??”
“I put in an order, it was accepted & got an order number. Then I received a note that my order was canceled per my request. Not the case! i guess 2Modern does not want my business.”
Hi Lisa,
We would like to help, and look into this for you. When you have a moment, please contact our Customer Support team by phone at 888-222-4410 (M – F: 6am – 4pm PST) or by email at support@2modern.com.
Thank you!
2Modern Customer Support
“Items listed as in stock are not always in stock. Waited over a month for an item that “ships in 2 days” and after multiple new shipping dates, finally cancelled.”
Hi John,
Thank you for sharing your feedback. We apologize for any inconvenience caused by your order delay. Many brands we carry have delayed models due to the increase in demand over the last two years and challenges with receiving component parts from overseas. While we would love to guarantee a ship date, due to supply chain issues shipping dates are estimated. If you have any questions, please don’t hesitate to contact our Customer Support team by phone at 888-222-4410 (M – F: 6am – 4pm PST) or by email at support@2modern.com. We value and appreciate your business, and we hope you’ll choose to shop with us in the future.
2Modern Customer Support
Hi Charlene,
Thank you for sharing your feedback. We are sorry to hear of your experience, and have sent you an email with your order confirmation. If you have any questions, please don’t hesitate to contact our Customer Support team by phone at 888-222-4410 (M – F: 6am – 4pm PST) or by email at support@2modern.com.
We value and appreciate your business – thank you for choosing to shop with us!
2Modern Customer Support
“You are charging for shipping even do you are displaying free shipping on all orders over $50.
My order was over $800. And got charge for shipping, did call and why no right explanation
That is very misleading ( free shipping on all orders $50.00 ) I will think twice before ordering anything again. Very misleading”
Hi Pedro,
Thank you for sharing your feedback. The message “Free shipping on all orders over $50*” appears on the website and is linked to shipping details page that provides additional information indicated by the asterisk. Included in that information is “2Modern offers FREE SHIPPING on items $50 or more, unless otherwise specified on the item page. Items $50 or less have a $5 per item shipping charge. Some manufacturers require a mandatory shipping charge.”.
In reviewing the order, we see shipping is applicable to the items. If you have any questions, we are happy to look into this further. Please contact our Customer Support team by phone at 888-222-4410 (M – F: 6am – 4pm PST) or by email at support@2modern.com.
Thank you,
2Modern Customer Support
“DON’T USE THIS COMPANY! Ordered an in stock Bernhardt piece through their trade rep. The order was delivered incomplete by CEVA logistics without the glass table top. They did leave a 72” Bernhardt credenza in a box in my clients living room clearly addressed to a customer in Chicago, Illinois. When my client brought the error to the drivers attention, they refused to load it back onto the truck. Fast forward over 3 weeks later and I am still getting the run around from their customer service. The trade rep is nowhere to be found. Mistake happen and how we handle them says a lot ola out a company’s integrity. Shop somewhere else.”
Hi Christina,
Thank you for sharing your feedback. We are sorry to hear of your experience and would like to help. When you have a moment, please contact our Customer Support team by phone at 888-222-4410 (M – F: 6am – 4pm PST) or by email at support@2modern.com.
Thank you,
2Modern Customer Support
“Well.. your welcome internet page says “free shipping over 50$”. Honestly remove that statement!! I bought coffee mugs, well over 50$ amd there was a $20 shipping fee! Don’t advertise what you can’t offer!!”
Hi Karen,
Thank you for sharing your feedback. The message “Free shipping on all orders over $50*” appears on the website and is linked to a shipping details page that provides additional information indicated by the asterisk. Included in that information is “2Modern offers FREE SHIPPING on items $50 or more, unless otherwise specified on the item page. Items $50 or less have a $5 per item shipping charge. Some manufacturers require a mandatory shipping charge.”.
In reviewing the order, we see shipping was applicable to the some of the items. If you have any questions, we are happy to look into this further. Please contact our Customer Support team by phone at 888-222-4410 (M – F: 6am – 4pm PST) or by email at support@2modern.com.
Thank you,
2Modern Customer Support
Hi Jodi,
We would like to help and look into this for you. When you have a moment, please contact our Customer Support team by phone at 888-222-4410 (M – F: 6am – 4pm PST) or by email at support@2modern.com.
Thank you,
2Modern Customer Support
