Hi Carol,
We apologize for your experience with your order and thank you for taking the time to share your feedback. A team member from our Customer Support Team will reach out to you to see how we can help.
Best Regards,
2Modern
Hi Martin,
We are sorry to hear of your experience with your purchase and thank you for sharing your feedback with us. A member of our Customer Support team will reach out to you to see how we can help!
Best Regards,
2Modern
“Online purchasing process was great - easy and pricing was competitive.
Table was shipped later than originally communicated when purchased. Delivery was confirmed and delayed twice. I communicated with customer service that I needed the delivery before a certain date, it was confirmed delivery would happen, then the delivery was delayed. I still have yet to receive the table at this time.”
Hi Mary Ann,
We are sorry to hear of your experience with your order and thank you for sharing your feedback with us. A member of our Customer Support team has reached out to you to see how we can help!
Best Regards,
2Modern
Hi Alice,
We are sorry to hear of your experience with this item and thank you for sharing your feedback with us. A member of our Customer Support team will reach out to you to see how we can help!
Best Regards,
2Modern
“I have received multiple notifications that my item has shipped and been delivered but I have not received it. The item is on back order until Nov 15. I have no way to check on my order since all notifications say “delivered”. I even called customer service about this”
Hi Marcia,
Thank you for sharing your feedback. We apologize for your experience with your order. A team member from Customer Support will reach out to you to see how we can help.
Best regards,
2Modern
“My credit card was declined 3 times but I called and my bank said it was working fine, so it must be your web site. Upon checking my bill it says I was charged 3 times but it looks like you fixed 2 of them but I want you to take all charges off of my mastercard and there appears to be one left on there. Please remove it as I ordered the blanket on my amex. Thanks. It was a frustrating experience
Barbara”
Hi Barbara,
We apologize for your experience and thank you for providing your feedback. We checked and confirmed that you were only charged once for your order. If there’s anything we can help with, please contact our Customer Support team by phone at 888-222-4410 (M – F: 6am – 4pm PST) or by email at support@2modern.com.
Best Regards,
2Modern
“Good product. But I kept receiving emails saying I had free shipping over $50. My pillow was $52 pre tax. No matter how I approached, the shipping was included. I finally ordered the one pillow. But I only used 2 stars due to bad marketing and false advertising”
“A bit confusing and irritating. I wanted 2 sets of Moma coasters, preferably in neutral colors ( that choice unclear). I signed up for email notices so as to be eligible for free shipping. I was charged $20.00 shipping!!! I complained; so far no correction! Too bad, you have nice products!”
“Bought an Arne Jacobsen table clock. It arrived on time. The problem is it doesn’t work. Like any thing Made in China , it is of poor quality. I have to return the clock.”
“The ordering and delivery process was all smooth and as expected, but I need to return the product and have called 3 times trying to get a return number and info….still waiting to hear back. The person I spoke to initially assured me I’d get a confirmation email that same day about the return initiation and then an RMA# a couple days later. I haven’t received either a week later.”
“To be honest, we are frustrated with the lack of timeliness and communication around our delivery. Our lamp was scheduled to arrive 9/13 so we took time off work to be there. That came and went with no communication. Then the date changed to the 20th… that has come and gone and now we are scheduled for the 26th. Customer service is very important to us and communication is a big part of that. When we email your staff they always respond but we have to reach out for answers and this should be the other way around. There are 3 different transpiration companies involved in the delivery of our lamp and they each seem completely disconnected and unhelpful. When I spend $4,000 on a lamp I expect a good experience from start to finish. We still do not even have our product and are unsure if it will show up when we were told now for the 3rd time.”
“The fixture itself is very beautiful. Unfortunately, mine arrived damaged during a long remodel. I’m now discovering major dents in the hardware that mounts the fixture to the ceiling. Unfortunately it looks really cheap for the price we paid.”
English