“Beware of shipment claims. I purchased an item based partly on the promise of prompt shipment (“ships in 2 business days” was confirmed in the immediate order-confirmation email). The next day, I received an email with a new estimated delivery date — nearly 7 weeks later! Bad form.”
“i would love to tell you how much i enjoy using the desk i purchased but i do not have it yet.
the website does not update so i have to call on the delivery
it might come this week...or it might not.
so far the experience of waiting has reduced my confidence that i have purchased from a legitimate company.
it is too early to give you a numberical rating, but right now the feeling i have is on the low side. my feeling may change once/if the $1000 peice of furniture arrives.”
“Purchased a gift specifically from 2Modern. Said it was to be 2-3 business days. Immeaditely following the purchase I received several marketing emails per day. Today I received an email that my product was to be delayed by 4 weeks. This was intended to be a gift for Mother's Day. I was only offered a 10% refund ($10; gee thanks).”
“Received a “brand new” rug with soiled marks on it and after being told in writing it would be replaced at no charge…they came back after and said it changed and I would not be receiving a replacement and no offer of any other resolution. Don’t recommend this retailer.”
“As much as I loved receiving my lamp, it was disheartening to see that assembly was required. The instructions booklet wasn’t very helpful, either. I even took into work to see if my coworkers could help me put the tabs together, the guys were afraid to tear it, they too, couldn’t make heads or tails of how to put the lamp together. So I have a lamp not being used bc I don’t how to assemble it. 😡😡😡”
Hi Nicole,
We apologize for your experience with your order and thank you for taking the time to share your feedback. A team member from Customer Support will reach out to you to see how we can help.
Best Regards,
2Modern
Hi Carol,
We apologize for your experience with your order and thank you for taking the time to share your feedback. A team member from our Customer Support Team will reach out to you to see how we can help.
Best Regards,
2Modern
Hi Martin,
We are sorry to hear of your experience with your purchase and thank you for sharing your feedback with us. A member of our Customer Support team will reach out to you to see how we can help!
Best Regards,
2Modern
“Online purchasing process was great - easy and pricing was competitive.
Table was shipped later than originally communicated when purchased. Delivery was confirmed and delayed twice. I communicated with customer service that I needed the delivery before a certain date, it was confirmed delivery would happen, then the delivery was delayed. I still have yet to receive the table at this time.”
Hi Mary Ann,
We are sorry to hear of your experience with your order and thank you for sharing your feedback with us. A member of our Customer Support team has reached out to you to see how we can help!
Best Regards,
2Modern
Hi Alice,
We are sorry to hear of your experience with this item and thank you for sharing your feedback with us. A member of our Customer Support team will reach out to you to see how we can help!
Best Regards,
2Modern
“I have received multiple notifications that my item has shipped and been delivered but I have not received it. The item is on back order until Nov 15. I have no way to check on my order since all notifications say “delivered”. I even called customer service about this”
Hi Marcia,
Thank you for sharing your feedback. We apologize for your experience with your order. A team member from Customer Support will reach out to you to see how we can help.
Best regards,
2Modern
“My credit card was declined 3 times but I called and my bank said it was working fine, so it must be your web site. Upon checking my bill it says I was charged 3 times but it looks like you fixed 2 of them but I want you to take all charges off of my mastercard and there appears to be one left on there. Please remove it as I ordered the blanket on my amex. Thanks. It was a frustrating experience
Barbara”
Hi Barbara,
We apologize for your experience and thank you for providing your feedback. We checked and confirmed that you were only charged once for your order. If there’s anything we can help with, please contact our Customer Support team by phone at 888-222-4410 (M – F: 6am – 4pm PST) or by email at support@2modern.com.
Best Regards,
2Modern
“Good product. But I kept receiving emails saying I had free shipping over $50. My pillow was $52 pre tax. No matter how I approached, the shipping was included. I finally ordered the one pillow. But I only used 2 stars due to bad marketing and false advertising”
“A bit confusing and irritating. I wanted 2 sets of Moma coasters, preferably in neutral colors ( that choice unclear). I signed up for email notices so as to be eligible for free shipping. I was charged $20.00 shipping!!! I complained; so far no correction! Too bad, you have nice products!”
“Bought an Arne Jacobsen table clock. It arrived on time. The problem is it doesn’t work. Like any thing Made in China , it is of poor quality. I have to return the clock.”
