Hi Kyle,
Thank you for taking the time to share your feedback with us. We read each review to reflect on what we can do better and how we can improve the customer experience. We sincerely apologize for the lack of communication and the issue with your order. Our Customer Support team is actively working to resolve this and will be sure to follow up with you.
Best regards,
2Modern
“Customer service was excellent, this company goes the extra mile to answer every question promptly! My shopping experience was the absolute best! Thank you Angelica!”
“2Modern website is well designed and easy to navigate. All signifcant deatils of the product can be found easily. There is also a tremendous amount of product available, and can be filtered easily. As with other well stocked stores - you need to be thourough in your search. There is a substantial amount of product to review. Customer support = fabulous!”
“I found the bookcase I was looking for and it cost a little less than the same identical bookcase from Pottery Barn that I originally was going to purchase. I'm glad I found this website.”
“Your site is easy to use. I accidently checked out via Shop and it was shipping to a prior address. I called as soon as I saw my order confirmation and Brooke was able to catch it and fix it for me.
Great customer service”
“So far, so good. Casey was very enthusiastic and polite and positive. Also knowledgeable. However, I will have a better opinion when I receive my item and see how that goes. Gale Morgan”
“A shipping confirmation on 6/23 for an order that was received on 6/18? Not very helpful. Beautiful design but shipment progress information is not good at all.”
Hi Howard,
Thank you for your feedback. We read each review to reflect on what we can do better and how we can improve the customer experience. We apologize for the delay in sending a shipping confirmation email for your order. If there is anything we can help with, please reach out to our Customer Support team by phone at 888-222-4410 (M – F: 6am – 4pm PST) or by email at support@2modern.com.
Best regards,
2Modern
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