“First, I never received an email confirming my order. I had to call for the email to confirm my order. Next, I was given a date for delivery. After waiting a week after delivery date I called and only at that time a week after promised delivery date without anyone reaching out to me taking it upon myself to call did I learn the fixture was on back order. Lastly, when it was finally delivered a major piece as missing and the electrician had to make a trip to the hardware store for the missing part in order to install the fixture. Your customer service was basically useless as was checking packaging prior to delivery.”
Hi Gail,
Thank you for taking the time to share your feedback with us. We read each review to reflect on what we can do better and how we can improve the customer experience. We sincerely apologize for the lack of communication and the issue with your order. Our Customer Support team will be reaching out shortly to assist with resolving the issue.
Best regards,
2Modern
“Yesterday, I contacted you to help me find a wallpaper i needed to complete a project and with the extremely efficient and pleasant help of Angelica, my wallpaper was located and mailed to me today. She was so kind and stayed with until i was satisfied with what I needed completely through the ordering, payment, and shipping process. I will enjoy doing business with 2Modern again and share my story with family and friends. Thank you Angelica for your kindness.
Marlene”
“Not a great shopping experience. After placing my order and waiting several days for notification of shipping, I instead got a message that delivery would be delayed by several months!! Hello, common sense dictates that if an item isn't available, you note that on your website. I wasted a week and have ordered the item elsewhere.”
“The product I wanted at the best price. A question left for customer support on Sunday night was answered early the next day with a clear response. .
Prompt shipping and delivery information .”
“You charged my credit card before you shipped it. That is shady. Why. Amazon does not charge until order is shipped. I want to cancel my order and have credit card credited.
Gary Myers
512 949 1747”
“We love the item! However, it arrived damaged, most likely due to shipping. I took a picture and sent to customer service. They said to trash it and sent a replacment out. It arrived in a few days. I would not hesitate to order from 2MODERN in the future.”
“Excellant product information/specifications, easy ordering process, provided all information needed to complete the purchase efficiently. The online communication process throughout the entire purchase, ordering and receiving of the product purchased was fantastic.”
