“Angelica Montesano was very customer friendly! Answered all my questions and was very supportive. She assured me she would stay on top of things and she did everything to make me feel good about the purchase over the intenet. Her interpersonal skills are top notch.”
“Excellent customer service. When an issue arose with our order, the team members who helped us were unfailingly polite, prompt, and dedicated to resolving the issue.”
“There was no way to send an item as a gift with a message saying who the gift was from. I found this odd as I read about you in an article about hostess gifts. Hoping there was a way to do this at checkout, I accidentally had the gift sent to me. Your customer rep was very helpful in changing the address for me.”
“Placed an order 4 months ago and still haven't recieved it, nothing but apology emails about how incompetent their company is... DO NOT PURCHASE FROM THEM, TOTAL SCAM”
Hi Cory,
Thank you for sharing your feedback. We apologize that the backorder date for your item has been extended. We are sorry for the delay, and our Customer Support team will reach out to you directly to provide an update. We can also be contacted by phone at 888-222-4410 (M – F: 6am – 4pm PST) or by email at support@2modern.com.
Best regards,
2Modern
“I am actually surprised by the exceptional service I received from 2modern given today’s customer service standards. Personable, prompt and responsive were just a few of many ways I can describe my experience. Such a pleasure!”
“There was a nice selection of household items so I was able to find the perfect housewarming gift for friends, which was a large teak serving tray that I know they'll love using in their new home.”
“I was very disappointed to be told that shipping would be in 3-4 days and then after making payment being told that shipment would be in about a month. I considered canceling the order but instead waited for delivery. I received the batter bowl and it is a beautiful color. It does have 1 very small flaw in the finish but most disappointing are the ridges in the bottom inside of the bowl. It is not smooth as I would expect for using as a mixing/batter bowl. I may yet return it. I do like the look of it, but it may not actually be as useful as hoped.”
Hi Paul,
We apologize for your experience with your order and thank you for taking the time to share your feedback. A team member from Customer Support will reach out to you to see how we can help.
Best regards,
2Modern
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