Hi David,
We are delighted to hear that your experience was seamless and that your purchase arrived exactly as anticipated. We look forward to the pleasure of serving you again!
Best regards,
2Modern
“I ordered the nursery furniture almost a month ago and still have not received it. Can’t track the shipping. Finally called the lady was nice and said I should be receiving a call today with possible delivery tomorrow.”
Hi Sandy,
We sincerely apologize for the frustration regarding your nursery furniture delivery. We are pleased to hear that our team was able to provide an update. We monitored your order and confirmed it was delivered. If there is anything we can help with, please reach out to our Customer Support team by phone at 888-222-4410 (M – F: 6am – 4pm PST) or by email at support@2modern.com.
Best regards,
2Modern
Hi Katie,
We are truly sorry for the lack of communication you experienced. We checked on your order and see that our Support team connected with you to provide a resolution. If there is anything we can help with, please reach out to our Customer Support team by phone at 888-222-4410 (M – F: 6am – 4pm PST) or by email at support@2modern.com.
Best regards,
2Modern
“Love the 6 chairs I ordered but unfortunately 2 of the 6 were sent in the wrong color. Customer service was responsive however I still have to wait a few weeks for the replacements to ship.”
Hi Creagan,
We sincerely apologize that your order arrived with incorrect items. While we are glad our team provided responsive support, we are sorry for the inconvenience of the wait for your replacements. We are committed to making this right and appreciate your patience as we work to complete your order to your exact specifications.
Best regards,
2Modern
“I purchased a desk lamp that was supposed to be cordless and it wasn’t.
I’ve been waiting weeks for a return authorization and still haven’t received it.”
Hi Jeffrey,
We sincerely apologize for the frustration caused by the discrepancy in the product's specifications and the delay in receiving the return authorization. We checked on your order and see that our Support team has connected with you to provide the return instructions. If there is anything we can help with, please reach out to our Customer Support team by phone at 888-222-4410 (M – F: 6am – 4pm PST) or by email at support@2modern.com.
Best regards,
2Modern
Hi Mallory,
We are delighted that your new piece arrived safely and exceeded your expectations in quality and design. Thank you for sharing your feedback!
Best regards,
2Modern
Hi Kristie,
We are thrilled that your PAL BT Portable Radio brings the same joy as your original! Thank you for sharing your feedback.
Best regards,
2Modern
Hi Mark,
Thank you for your feedback. We are pleased that your experience was positive, and we are always looking for ways to refine our process to make every interaction exceptional.
Best regards,
2Modern
“Your online photos didn't do the tumblers justice. They are even better than the photos. Like them so much I ordered a second set. What a store you have created!”
Hi Emerson,
We are delighted that the Party Tumbler Glasses have exceeded your expectations! It is wonderful to hear they are being enjoyed so much that you returned for a second set. Thank you for sharing your feedback.
Best regards,
2Modern
“Ordered two Ethnicraft Bok side tables. The problems started before the tables ever arrived: on every single scheduled delivery date, the date was pushed back again, with no proactive communication from 2Modern.
When the tables finally showed up, one was defective. I contacted support the same day with photos documenting the damage. Their replies come days apart, and it has now been over a week with no resolution, no replacement, and no clear timeline.
The product itself is fine — the one undamaged table is exactly what I expected. But paying premium prices should come with premium fulfillment and support, and neither was the case here. When something goes wrong, a retailer’s response is the whole value proposition, and 2Modern’s response has been slow and non-committal.
I would not order from 2Modern again.”
Hi Flavien,
We are deeply sorry for the frustrating delivery delays and the lack of communication you experienced. We checked on your order and see that our Support team has connected with you to provide a resolution. If there is anything we can help with, please reach out to our Customer Support team by phone at 888-222-4410 (M – F: 6am – 4pm PST) or by email at support@2modern.com.
Best regards,
2Modern
Hi Karen,
We apologize for your experience with your order. We looked into the order and see that our Customer Support team has assisted with your request to return. If there is anything we can help with please contact us by email at support@2modern.com or by phone at 888-222-4410 (M – F: 6am – 4pm PST).
Best regards,
2Modern
Hi Dawn,
We appreciate your feedback. Providing a swift and efficient experience from purchase to delivery is important to us, and we are pleased to know we met those expectations.
Best regards,
2Modern
Hi Gordon,
We apologize for the delay you have experienced with us and thank you for sharing your feedback. Our Customer Support team has prioritized your order and will resolve the issue as quickly as possible.
Best Regards,
2Modern
Hi Renee,
Thank you for sharing your feedback! We are thrilled to hear that the Towel Rack Rails have brought a light and airy touch to your space.
Best regards,
2Modern
Hi Weber,
Thank you for your kind words! We are delighted that Casey provided you with such knowledgeable and helpful service. We take great pride in our personalized support and are glad it made your shopping experience exceptional.
Best regards,
2Modern
