First, I never received an email confirming my order. I had to call for the email to confirm my order. Next, I was given a date for delivery. After waiting a week after delivery date I called and only at that time a week after promised delivery date without anyone reaching out to me taking it upon myself to call did I learn the fixture was on back order. Lastly, when it was finally delivered a major piece as missing and the electrician had to make a trip to the hardware store for the missing part in order to install the fixture. Your customer service was basically useless as was checking packaging prior to delivery.