California Disney £2500 worth of tickets for family NO REFUND even though the park is closed!!! Horrendous customer service during the Coronavirus. I understand they’re busy like everyone else over 30 phone calls without success, was told via email someone would call me back over 3 weeks ago (still waiting for the call). Don't bother using the customer service number 020 3540 7707, on hold for 5 minutes every time then get a recorded message to say hang up. Email response takes days or up to a week sometimes with the same reply... "Many thanks for your emails.Please accept our apologies for the delay in getting back to you regarding your query. We are indeed getting quite a large number of requests and cancellations from our customers and we are trying our very best to get back as soon as possible, we can offer you vouchers" I don't want vouchers - just refund my hard earned money you joke of a company. Vow to never use 365 again, and purchase direct through Disney for the sake of a few extra quid.