I bought a 3style RGS-2 scooter from amazon couple of years back, my daughter love this scooter, recently one of the part broke, got in touch with customer service in 3style scooter on heretohelp@3style.co.uk by email, While I send email of replacements parts query and warranty, I found parts on their website and ordered one as warranty is expired. Someone replied my email asked my order number, They send me replacements parts with couple of extra parts. And refunded my order which I paid. See this reply Thank you for contacting 3Style® I have just processed a full refund for your order and I have also added a couple of extra parts to your order. In addition to the replacement spring assembly I have also included a replacement spring so you have a spare and I have also included a replacement set of shank bolts, as these have had some modifications made to their design since your order. Please see the guides below to show you how to replace these parts. Amazing isn’t!!! Really helpful, In the end its not all about money, its the way you care your customers and support after sales. I really recommend 3 style scooter company. Really good people.