My whole experience was unpleasant. My package got "lost" in the mail. The tracking number never really gave any information. Finally when it arrives it's slightly damaged but the contents are unharmed. I was told when purchasing I would get a CD to later be told all music was in an app or online. U MUST have internet access for this and also distract the child because now an phone or tablet MUST be present to complete. The unclearness of how to instruct the program is a problem. The rush factor is a problem. The non focusing on 2 letter sounds before jumping into the blending of 3 letter words. The fact that you don't mention in the song that the letter C has 2 sounds. How do I explain that circle and cement and cipher don't start with S. And lastly it's not an enjoyable experience for the child. If I have to give them Skittles to do it it's not the work that's fun it's the Skittles.