Pleasantly simple. Another retailer was giving me the runaround for 2 weeks... So I cancelled the order and went to 99 bikes after calling and confirming it was all in stock. The guys at Chichester built the bike within 24 hours and had it ready for collection, despite having the shop half demolished by a van driving through the front! The collection service was quick and easy, and all in, a pain free experience with very helpful and friendly staff - would recommend this company to anyone who wants to buy anything they stock. Very happy with the bike too, they had the same very competitive price, but service above and beyond what I'd received elsewhere. I'm now riding, and excercising more, whihc is what the bike was for.