I recently purchased a brand new mountain bike on line from 99 Bikes to click and collect from their Capalaba store. Due to a few issues I was unable to pick it up myself and had my brother in law collect it. When he got there, he received the bike and took it out to his ute. As he was loading it, he noticed the bike was dirty, had numerous scratches all over the frame, handle bars and seat, and was definitely NOT a brand new bike. After a couple of calls and photos sent to me, he returned the bike to the shop. I ended up speaking to the associate who was dealing with the sale and after a brief discussion he agreed the bike was not new and likely to be a returned one. The associate could not offer the same bike in the time frame I needed it but did offer a similar bike at a discounted rate. Whilst I appreciate the service provided once the issue had been identified, I find it very hard to believe that no one bothered to check the bike when it was delivered to the store and no one bothered to check the bike was in a saleable condition as advertised before it left the store. I was lucky that my brother in law is an experienced bike rider and noticed the poor quality of the original bike. I will not be using 99 Bikes again.