A great store it's not just a place where you find what you need and good prices. A great store it's the one who listens to you and propose you different products which suits your needs. My last 3 visits to 99 bike in Stanmore and Parramatta they were not great. After to collect a couple of new bikes, and looking after different tools and accessories they just offered me the most expensive always (and not necessarily the best option for me) I had to ask several time to recognise my member status to get the right prices and felt pushed to take my decision. It's seems the priority in 99bikes is the upselling and not the customers.