Unfortunately with Covid lockdown, I did not have a chance to test ride my new MTB. Using the online sizing guide I was able to estimate that an XL would be my best fit. Now with a couple of rides undertaken I realise I should have gone for a Large. Over 2 weeks I have rung the Lidcombe store a dozen times, both sales and service, to arrange a swap within the 30 day limit. They have not answered once! Even an email sent through the website has gone unanswered. I understand that they are very busy but not answering their phones over a 2 week period is ridiculous. Sorry, I'm not one to complain usually but this is not good enough.