click and collect is an offesive process. i get we are in a lockdown but the toxic service and spirit from the team is unhelpful. South Melbourne branch i had to attend twice and no-one answered the phone for 15 minutes even though they could see me outside. i had to travel there twice to collect my purchase. when i finally was provided my goods i was told to stand back even though i was 2-3 mtrs away from the staff member. inside they are all chatting with masks below chins. just nonsense.
3 years ago
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