The stem was over tightened and the bolts snapped on my first ride, almost seriously injured myself and left me without transport. Contacted the store just for a replacement and had to constantly chase up the issue to get a replacement. Eventually it was sent via post and took a week to arrive, and when it did there were no bolts to install it. I was pretty done at that point and just visited another bike store and had them install a new stem.
3 years ago
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