Bought my wife’s bike 2 years ago and never got the first service done. The gears were a bit clunky FROM THE START and not smooth but it was ridden so infrequently that we just let it go. When I rang the Marion store they said it would be $79 and a service. 3 phone calls later and an hour of back and forth. Still no concession that there was an original gear issue with the bike and that a full service was required. “We sell 300 bikes a month.” Was thrown at me and don’t have an issue. So either I was a liar or 99 Bikes is perfect. Been a long time customer spending $1,000s of dollars. Never again. Told my riding group and they were dismayed that you could not provide a bit of service outside the box. I’m in the market for an e bike. I won’t be coming to you