My ebike was not properly prepared when it was delivered to me. I had to return it the day following delivery with several faults: 1. the battery was dented presenting a potential fire risk, 2. the front mudguard rubbed on the tyre and rattled , 3. the rear derailleur had to be adjusted. The mechanic was super helpful to correct these faults and obtained a replacement battery under warranty but I had to wait 2 weeks for my bike. I will continue to shop at 99 Bikes as I am pleased with the service I receive but these problems could have been avoided had my bike been properly prepared for me.