AVOID this company!!! I made my order on 12 th May worth £295 which was suppose to be delivered on with 5 to 12 days .It was delayed almost a month .Was told i will recieve my order only on 30 June. Several emails were sent requesting for the order to be cancelled ,was ignored.Later received email from customer service stating that the order has been already invoiced and cannot manually cancel the order .But the issue has been forwarded to the logistic team.The same evening my order has been dispatched,instead of being cancelled. Again email saying I m not accepting the order ,as i have requested so many times before for cancellation.I was then asked to reject my order when DPD guys comes for delivery in person. I took off from my work and waited for the delivery on 5 th June.DPD delivery came and i went outside to reject the delivery .The DPD delivery guy didnt accept it .He said i cannot just reject the parcel.And stated unloading it in the pathway. He said sender needs to make and arrangement .I was stuck with the unwanted delivery .Emailed twice since then to Bakkers.No respond.I decided to accept the delivery ,coz plants were inside the box and if the bakkers ignored me for weeks like before then those plants are going to die. OK,first deceived me by stating that the delivery will be within 5-12 days.Took money but no signs of my order and delivery date but they kept sending the promotion emails.Later received email stating my delivery will be on on 30 th june. Emailed several times to cancel the order and asked for refund. It was unethical for them to take money for the goods they failed to deliver.Then received email ,my order has been dispatched.Opened the box today only as Bakkers ignored my emails to take back there delivery.To my horror,they send me DEAD AND DISEASED PLANTS,3 PLANTS WERE MISSING BUT CHARGED,4 product were out of stock which they fail to inform me and havent refunded,only 2 plants were in ok condition. Horrible experience!!..Its a total scam. Going to call my bank for chargeback !