My experience couldn't be more different than some other customers' experiences. I first ordered a houseplant in February this year from Bakker. It arrived very quickly and was very well packaged. The plant was in excellent condition and is growing well. I therefore did not hesitate to buy more houseplants from Bakker. I did this last week. The order was sent out quickly, in 2 or 3 days , which during this health crisis I thought was very quick. I grew a bit concerned because it was sent out on Friday and I did not receive it until today, Wednesday. However, the plants were really well packaged, the soil was moist, and they did not look at all as if they had been in transit for for up to 6 days. The plants arrived with details on how to look after them and they are all looking very good. Bakker plants are very competitively priced, certainly cheaper than my local garden centre, and look better cared for. From my experience of 2 purchases, I would not hesitate to recommend Bakker.