As a first time customer all I can honestly say is DO NOT SHOP HERE. I ordered a plant pot from the website after being given the recommendation by a friend...the order arrived damaged after waiting for weeks. I got in touch with the customer service team...this also seems to take a while, they then arranged another delivery...this too arrived broken! I recently received my third replacement...broken! Three broken orders in total now, no explanation as to why this has happened. I have now been informed that they are not prepared to send me any more replacements despite me wanting one. Terrible first impression and very concerning levels of damaged orders.