I mailed them a payoff check on 2/25/21 that I got by refinancing my house. I sent it certified mail so that I could track when it got there. It was delivered to their mailbox on 3/3/21. I waited until 3/5/21 before calling them. It still hadn't been picked up. I asked the 1st person and a supervisor if they would please pick up the check and process it before my due date of 3/8/21. They both quoted me that their mailed payment process takes 7-10 business days and it wouldn't be processed until 3/11/21. They said they wouldn't refund or do anything about the late fee that would be incurred, even though the payoff was sitting in their mailbox for 2 days already and would be there for 5 business days before they processed it. I had to make an extra payment online and now I will have a couple extra hundred dollars paid on my account when they process the check. I'll have to find out how to get that money back. I will be closing my account as soon as I can.