I reported a lost card and was sent a new one that would not activate. When I called, they said “we canceled a bunch of cards. I’m not sure why they sent you that one. Another is on its way. It’s been 11 business days since the second was supposedly sent. No card. I call again, and let me know I need the card immediately, as I’ll be traveling for a month. They say they’ll send me an expected card, that I will need to pay $15 to have expedited. *I* have to pay for their mess up? This is not good business practice. I’ve decided to cancel my 15+ year card and will be going to another company; simply unacceptable.