Been a Barclays MC holder for years. In the past, issues have been resolved efficiently. Now, I'm ANGRY. Fraud was detected on 7/9. Acct was closed, card has been replaced. However, the fraudulent charges are a mystery to them. Have had multiple conversations with agents. My native language is English; the agents are not first language English speakers. I get the canned "no worries, I will take care of this". Nothing is getting done. One agent's children were screaming in the background and her dog was barking incessantly. She disconnected call. I emailed: canned response "call our centers to speak with an agent". This is a totally unprofessional customer service staff. I'm not going away, will keep after them until this is resolved. What changed, Barclays? Fix your in house issues. If you are researching a cc w/good customer service, I no longer recommend Barclay MC.