Telephone service is very poor: I had to shout at high volume to see the automated entity to understand my simple answer of YES. Made me angry to have to do so. Once I was on the line with supervisor David — why don't they properly identify themselves with ID number and the full slate of employee identification? ... another issue reflecting poor business practices — I was hung up on, or the line was disconnected. Given that we were in a contentious dynamic in the conversation, he either deliberately hung up on me or the line got disconnected. If the disconnect was through no fault of his own, I should reasonably expect a call back. That didn't happen. So, by default, I'm led to conclude that supervisor David did indeed hang up on me. I have a litany of user complaints that augment this brief synopsis, but bottom line: this is the worst credit card company that I have ever dealt with BOTH regarding a significant pattern of login problems and non-responsiveness of customer service people once you manage to get them on the line. P.S. -- as I was about to submit this form, it froze up for a couple of minutes such that I was nearly at the point of giving up on completing this form. Yet another system glitch? You decide. They have many. I'm ready to throw in the towel notwithstanding the credit profile hit that ensues. What is American Airlines doing with such a poor-performing bank?