Absolute WORST customer service I have EVER experienced! I never write reviews, but am trying to now prevent people from using Barclays Credit Cards due to my horrible experiences I have had with their customer service reps! Every time I call, I receive the WRONG information of how to handle my claims. I have STILL been waiting for 2 years to receive the refund from a fraud claim I filed! I have called various times about other issues and the reps are HORRIBLE and have no idea how to help! They even once sent me a new card that didn't work once activated. It's been problem after problem! Save yourself the headaches and time by going with a much better company!