Decided to go on a cruise with our family, seemed like it would be such a fun END OF THE YEAR SCHOOL TRIP…applied for the Carnival CC through Barclays, paid for the cruise, everything was great and BOOM…the card this completely LOCKED from “safety concerns” that NOBODY can ever seem to give you information from. We chose to apply for this particular card for the points and $200 credit from using it with the first purchase as well as while being on the cruise. I call, nobody can give any information except to FAX in documents to PROVE our identity. Done…we are 3.5weeks out and it’s still locked and when you call the number it says to call, NOBODY KNOWS ANYTHING because the information you have to fax it to, they don’t have access too. We fax the documents the end of April, still nothing. Called to get an update, they needed extra documentation, not a problem!! Faxed the extra information on May 5, 2023 and I called today, May 15th, NOBODY KNOWS ANYTHING AND CANT SEE ANYTHING BECAUSE THE FAX NUMBER SENDS IT TO DELAWARE AND THEY CANNOT SEE ANYTHING. I would NEVER recommend this CC company to anyone! We have had to cancel our cruise because they wouldn’t tell us if it would be unlocked by then. Of course after canceling, we lost out on over $1,000! Family trip RUINED. If you want a great CC that comes with no issues, LOOK SOMEWHERE ELSE!!!! DO NOT OPEN A CARD THROUGH THIS COMPANY! We were given a pretty great credit limit, but it doesn’t matter when you can’t even use it and not even a supervisor can help you!! I am absolutely disgusted with the customer service as well as the lack of knowledge on what is going on! Go with AMEX, Discover..ANYTHING OTHER THAN THIS TERRIBLE CREDIT CARD COMPANY!!!!