If I could give them a minus 10 I would. After being a long time client (12 years) and always happy with their service, I disputed a charge due to a tour company’s lack of deliverance on the product. I had all the necessary documents for the dispute. Barclay was notified I would be out of the country for one month. During this time they sent by snail mail only, a time sensitive document to be signed. There was no attempt to contact me by email or text just snail mail. So by the time I returned to the US, the timeline had passed. In spite of my month long attempts to reopen this dispute there didn’t seem to be anyone listening. I had asked to speak w a supervisor on several occasions and was told one would contact me. This never happened. After so much frustration I finally gave up and decided to close my account because of this dreadful service I was given. Shockingly, a supervisor contacted me immediately regarding the cancellation of the card! She also offered to have a supervisor contact me regarding the dispute something I had been asking for all month. But It has been 6 months and I’m still waiting for someone to contact me. What a joke. Not only did they screw me for $1400 but they dinged my credit rating I assume as a result of the dispute. Pass on Barclay and Find a more reputable company