I have been with Barclays for ten years. I called to request a balance letter to provide to the mortgage company for a refi and could never get anyone to send me a letter. I provided my home address, two (2) email addresses, and a fax number. I called countless times, spoke to two supervisors all to no avail. I was told different things each time I called by the representatives. My refi was supposed to close in a couple of weeks now I am unsure when because of this delay and incompetence on the part of Barclays. The letter was never placed in documents in the system that I could access nor could anyone I spoke to including management, could just email or fax it directly to me. It is almost two weeks later and I am still waiting on this letter. Ridiculous. I do not intend on continuing my relationship with this company.