My wallet was stolen in December 2023. I called and reported all my credit cards stolen immediately. A fraudulent charge of $1216.91 at Best Buy was attempted on 5 credit cards. It was blocked by everyone EXCEPT Gap/Barclays/Mastercard! When I called Barclay’s they “took” the report and issued a new card which I received promptly. However I also received a bill for $1216.91! On 12/15/2023 I called Barclays, spoke with Steve and he “took” the report again. On 1/04/2024, I called to check on my account to see if there was any progress made, spoke with Love who said it would take up to 60 days for them to fix the account and she advised I should go ahead and pay the fraudulent charges. I advised I was not paying and could supply emails from 3 other companies confirming that this fraudulent charge had been attempted and blocked by their companies. She said that would not be necessary and I should be receiving a letter from them soon. So today 1/29/2024, I received a call from Barclays collections department which prompted me to call them again. I spoke to 4 different people (Monica, Pat, Aruima, & Nel) who all advised me there are no notes or documentation on my file and it had never been reported! So they took the report again and wanted to issue me a new card! I am so frustrated!! My husband just got off the phone with Barclaycardus.com Security Center 866-928-8598 and we went through everything again. Both of my calls this morning indicated I would receive a letter about the fraudulent claim and it would take 60 days to process. We will see—I’ve been told this before and have not received anything! The young lady at the Security Center, Vivian, this morning did say she would remove interest accrued on the account! She did say that it takes 60 days because they have such a large number of claims! I bet they do!