I have been a Barclay credit card holder for years because of their double mile policy. Recently I tried to redeemed my miles for travel credit and mistakenly redeemed them for cash back instead. When I tried to correct the mistake, I was informed that I could not but an appeal could be made. A week later I received a letter saying they were unable to help me bacause miles redemptions were final. I made a mistake but that was not taken into account. I wrote to them again but I don't hold out much hope. I am rethinking my use of this card - in addition to a yearly fee, these rigid policies seem excessive and punitive.