We closed are account two years ago but they reopened it and tried to charge us the yearly fee for the credit card. I called their customer service and got someone named Trace on the line. Her accent was hard to understand but we told her what our problem was and she connected us with someone named Ron. Rod did not have a last name and he did not have a supervisors name so we were stuck with talking with him. He also had a thick accent and he was hard to understand. We finally got him to understand that we simply wanted to close this account like we had done two years ago. At this point he told us that they had no record of us closing this account which I know is a lie because I was with my wife when she called in and closed it. He tried to argue that we had not close it which is when I got involved because he was calling us a liar. After a heated discussion I got it through his thick skull that we wanted the account closed NOW. Then he tried to convince us to keep the card and we told him to close the "explitave" card NOW. He finally said it was clsoed but he wouldn't give us a conformation number, his last name or the name of his supervisor. With God as my witness I will never get a card from this company again.