Appalling bank, flawed systems! What an appalling company. They asked me for my latest bank statements which I duly provided. After a few days I then discover they want the latest statement (i.e. a statement that has not yet been issued as I explained to them!). They seem to think that I can provide them with something that doesn’t yet exist!!! On top of everything else they addressed me by the wrong name, a name that had nothing to do with me whatsoever. The bank that gets your name wrong can also get a lot of other things wrong. Wouldn’t trust them as far as I could throw them! Pathetic!