Fraud on my card. It was the only transaction, and their systems called me on the phone while it was in process. I said to deny it. They connected me to an agent who thanked me and said it would be denied and I have no liability. Now they don't seem to be able to take it off. Continually tell me it's still being investigated, even though I told them not to allow the charge! It is now on my statement and will show as an unpaid debt since I have no intention of paying it. Customer Service is polite, but ineffective. They tell me (three weeks after the event) that it takes 7-10 business days to resolve the issue. The next time I call, they tell me it takes 1-2 billing cycles to remove the charge. At that point, I have an unpaid bill on my credit report and late charges. I've asked for documentation that it is in dispute and thus far, no communication. Lastly - I closed the account. Now their website won't take my putting in a fraud charge since I have no active account!!!