i have been a long term customer and always trusted them, my troubles started in October 2019 i had a very good limit of 16,800 and they dropped it to 15,050, not too bad but they did this without consulting or telling me. I concluded some business and had 10,000 spare so i paid off 10,000 from my card. Come the 21st of August 2020 i received a letter telling me that on the 20th they were going to reduce my limit to 6800 which is quite a drop and meant my card was now unusable, they have refused to re instate my limit despite 2 complaints as you can't get through on the phone. I find this very insulting and the card is worthless to me now so i will be advising everyone i know including clients to avoid them. I have just set up a new company and was advised that Barclays in Solihull was good but i shall now be going to a different Bank and looking for a new card as well. If an employee is no good to me i don't keep them.