Awful, I needed two tyres fitted (£300 a tyre) and they cancelled the appointment the day before at 6:52pm, 14 hours before the appointment and after hours so I couldn't make other arrangements. There were 4 other tyre options that are suitable so why did they not suggest one of them instead of cancelling? They surely understand that people are ordering tyres from them because they need them ASAP. I would have just ordered the tyres and had them fitted by a car garage near me on a next-day delivery 2 days before they cancelled! To just change the appointment and let me know at the end of the day is just unacceptable. I then didn't hear from them again and so booked in at Halfords. Their tyre guy only then turned up at 11am without an email or word that he was so I then had to cancel the Halfords appointment. They really are useless. I haven't heard back from them throughout the whole of this situation. 1 star.