“1 STAR – SERIOUS SAFETY CONCERN AND VERY POOR COMPLAINT HANDLING
I purchased two rear tyres from Blackcircles for my Porsche Macan Turbo, fitted by their appointed mobile fitter, Wiltshire Tyres, on 4 June 2026.
When the rear wheel was later removed purely to clean the vehicle before sale, we discovered a badly damaged wheel bolt and hub thread. The end and threads of the bolt were visibly damaged and the bolt could not be correctly torqued.
More concerningly, the captive collar from that same bolt had actually been found on the ground immediately after the tyre fitting and brought into my office. At the time I had no idea what it was, so it sat on my desk until the wheel was eventually removed and we realised where it had come from.
That wheel had NOT been removed by anybody between the Blackcircles fitting and us discovering the damage.
I had driven the vehicle during that period, including with my family in it, completely unaware that one of the rear wheel fixings could not be correctly torqued.
Blackcircles rejected my claim, repeatedly relying partly on the fact that the problem wasn't reported for nearly eight weeks.
But how exactly is a customer supposed to discover this? Should I have removed the wheel immediately after paying their professional fitter to fit it, just to check their work?
We only discovered it by pure chance because our valeter removed the wheel to clean behind it.
We retained the damaged bolt and detached collar, supplied detailed photographs, and offered Wiltshire Tyres the opportunity to come and inspect the vehicle and physical evidence themselves.
Blackcircles have now confirmed that their senior management have reviewed the complaint and rejected it, with no further appeal available.
Mistakes happen. Had the fitter told me there was a problem with the wheel bolt, we could have dealt with it immediately.
What I cannot accept is a potentially safety-critical issue being discovered afterwards and then dismissed in this manner.
Based on my experience, I will not use Blackcircles again.”
“I purchased two tyres through Blackcircles and had them fitted by one of their approved fitters.
While the wheels were being refitted, I noticed the mechanic struggling to install the wheel bolts with an impact wrench. He called over a colleague, they discussed something, and then continued forcing the bolts in with the impact gun. The whole situation made me uneasy.
After driving the car on the motorway, I noticed a vibration at around 70 mph that had never been there before.
I contacted Blackcircles and I asked if they could arrange for the car to be inspected somewhere other than the original garage, as I no longer trusted them to assess their own work. Initially, I was told this would be possible. I was then told I would need to pay for the inspection and any repairs myself, after which I could request reimbursement. After around ten emails back and forth, I was ultimately told that reimbursement would only be considered if Blackcircles decided it was appropriate.
The whole process made me feel as though I was being treated with suspicion, rather than as a customer reporting a genuine safety concern.
In the end, I decided to investigate the issue independently. The inspection found that the threaded holes in the wheel hub had been misaligned with the brake disc during refitting. I know the fitters were aware of the problem because I saw them pointing at it while they were working. Rather than correcting the issue, it appears they forced the wheel bolt through the misaligned brake disc hole, effectively cutting new threads where there should not have been any. Several wheel bolts were also damaged in the process.
The most worrying part is that I drove the car for two weeks, including motorway journeys at around 70 mph, with my family on board, unaware that this had happened.
This experience has completely changed my opinion of Blackcircles. Everything works well when there are no issues, but when something does go wrong, they simply refer you back to the fitter they appointed. In my case, I was left to investigate and resolve a potentially serious safety issue on my own.”
“Buy your tires elsewhere! I had to return my tires and cancel the installation. But it was too late to cancel the order as the tires were already delivered. Which is ok, I still should be able to do a return. But then instead of just letting the tires get picked up from the shop, Blackcircles asked me to pick up the tires and bring it home. Which then they will dispatch a Fedex to pick up the tires at my house. This caused too much unnecessary stress. To add, they did not give me enough notice when the tires will be picked up. I got an email saying that the pick up was scheduled the next day between 8am to 6pm. Who has the time to wait all day when you don't work from home! The mechanic told me as well that it was necer handled like this before.”
“Total cowboys ,after boughted tyres on line ,and booking a fitting date send me an email saying can't deliver the tyres and rebook after 4 days, wasting my time,you can't trust these scammers, please avoid,very poor customer service”
“Paid £512 for four tyres. Five days prior to when I booked the fitting appointment. Arrived at the garage ahead of my allocated time to be told that the tyres haven’t been delivered. The garage couldn’t contact me beforehand as unfortunately they don’t let them have the customers contact details. So a wasted trip and time off of work on my part. And to add insult to injury I had an email from Black Circles after my fitting time asking me to review the service. Impossible to review something that never turned up nor got fitted.
We’re now approaching a long weekend and I’m over £500 and four tyres down.”
“Very disappointing experience with Blackcircles.
During a tyre fitting, the wheel dropped when the bolts were removed and struck the brake caliper, chipping the paint. I took photos during the fitting with the wheel off, which clearly show the fresh damage – the paint edges are newly fractured and fragments are still attached.
Despite providing photos and a detailed explanation, customer support simply dismissed the claim, stating there was “insufficient evidence” and suggesting the damage was pre-existing. This conclusion appears to be based purely on assumptions while my evidence and explanation were largely ignored.
The responses were polite but ultimately very dismissive, repeating template-style replies and refusing to properly consider the circumstances. It felt like the decision had already been made and the customer’s side was not taken seriously.
Mistakes can happen, but the way this was handled shows a clear lack of accountability. Very poor customer service.”
“Booked and paid in full for a fitting appointment. I arrived as instructed, only to be told the tyres hadn’t been delivered, so the appointment couldn’t go ahead. I received no notification in advance, which meant around three hours of my time were wasted.
The tyres were eventually fitted a week later. That delay left me unable to use my car as planned for the week.
Customer service acknowledged the inconvenience but offered only £50 and then closed the conversation. I paid over £700.”
“I ordered 4 and only 3 delivered to the garage today. I'm booked in for Wednesday 08:30hrs to get them fitted as I'm driving to Europe on Thursday morning early. Now I have received an email saying the 1 tyre is not available until the 6th January 2026 . Please don't use this company total cowboys”
“I had ordered some tires from Black circles and had to unfortunately cancel my order, i was fortunate enough to speak with a very kind worker (Michael) who assisted me very quickly and resolved all my issues. Just from his swift reply and amazing assistance to resolve my issues, has given me the confidence to definitely shop here again. Thanks Blackcircle team.”
“Just let down by the mobile tyre fitter. Cancelled saturday fitting the day before which made it not workable. Customer service was ok but the fitter was only available working hours.”
“THESE GUYS ARE LIARS!! And this company is deceptive in how they sell tires and rims. They give you the impression that they will put tires on the rims when you’re shopping but they’ll ship them separately and you’ll have to get the tires put on the rims. They deceive customers like this and they know it when you call them about it. They are the scum of the earth.”
“I ordered 2 tyres for mobile fitting and booked a slot for 7th November, trusting the schedule shown on the website. Unfortunately, there was 0 coordination between Blackcircles and the garage. When I called on the 6th to confirm, I found out the local garage hadn’t even acknowledged my order something I wouldn’t have known if I hadn’t chased it up myself.
On the 7th, after multiple phone calls and long waits, nobody showed up to fit the tyres, completely ruining our weekend plans. There were no updates from Blackcircles at all unless i phoned. Honestly, a local tyre fitter could’ve done the job without all this hassle. Lesson learned . I’ll be avoiding Blackcircles in the future.”
“AVOID ⚠️ sold visibly faulty tires, ATS confirmed as faulty and black circle doing absolutely nothing just trying to wriggle out of it. All proof and emails to validate but absolutely shocking!
If you want a company that are happy for you to have faulty tyres on your family car… look no further!”
“Delays, Damage and non existent customer care
We used black circles to replace 2 front tyres using one of their mobile mechanics. There was an initial delay in fitment and they had to cancel the morning they were due to come out. This was frustrating, but they were apologetic and their comms were good at this time.
However during fitment, both alloys were scratched on the outer face, inner rim (between tyre and alloy) and where they used a screwdriver to remove the existing wheel weights. They flat out refused to accept liability for this inspite of photographic evidence and blatant common sense. They refused to come and inspect the wheels in person as they knew this would lead to them having to resolve the issue.
They also copied and pasted the same generic templates when responding via emails.
We are now having to pay to repair both wheels and are looking at legal options to recover these costs from blackcircles.
If you have steel rims or wheels you aren't fussed about, they are a great price for tyres. If you care about your wheels, avoid at all costs and dont expect any level of aftercare or customer servcie if/when things go wrong.”
“Absolutely shocking service . Still awaiting my tyres I had purchased 3 days ago . Surprise suprise they have took the money. I will never use this service again ……… still awaiting my tyres ……….”
“Absolutely shocking service . Still awaiting my tyres I had purchased 3 days ago . Surprise suprise they have took the money. I will never use this service again ……… still awaiting my tyres ……….”
“Absolutely rubbish customer service,delivering my order since mon but it’s thursday today and I haven’t received my order yet!! Getting emails that my parcel gonna be with me at anytime from 8am to 6pm,so been waiting on mon, tue,wed and today!!”
“I feel like a victim of theft. I paid almost £500 for 4 new tyres and one of them burst randomly within 3 miles of driving it away. Sent photographs started a claim only to be told that because of the damage to my alloy therefore I must have hit something and the tyre burst. This is totally incorrect as my alloys have had this damage for months. My other 3 alloys have damage, does that mean that the other 3 tyres have burst ? absolutely ridiculous. To say I am fuming is a understatement. All I wanted was for Blackcircles to replace the damaged tyre but they want nothing to do with me. Complete crooks. Never will I use them again and will encourage everyone else to boycott this sham outfit”
“Message to group do not use BlackCircles for tyres . Ordered 4 Michelin sport 4s for my db9 sport pack. Was keen to put original size tyre back on car . Supplied with 2023 tyres ( one showed up damaged the others looked like they came from bottom of a cess pit) Garage had already fitted them so I told BlackCircles I wanted them replaced with up to date tyres told no as they had been fitted! Quoted customer service fact that I used for Range Rover etc still not willing to change ! Disgraceful customer service . Been told this is how they offer tyres so cheap ie old stock . BEWARE!”
