“Would be a good way to get tyre's of your choice if they delivered the tyre's on time. 2 cancelled appointments because only one tyre delivered , only when I contacted the garage of my choice that I got real help they took my number as soon as tyre's delivered they phoned me and had them fitted within the hour. So blackcircle you need to improve a fair bit and this would be the best way of getting the tyre's of customer choice.”
“Happy with the price and location of my fitters, what not Happy about, was terms and conditions, got two hour time windien 9am to 11am. What it means turn up at 0855am then the garage gets 2 hrs to fit yours tyres, so the garage does there jobs first and other contractors and fits your tyres when they got time. They put my car in bay at 10am and started at 1059, they done 3 of there customers before mine, even though they was nit waiting”
“Not happy with install price I was told on the phone $120 when I picked up my SUV the price went to $189 incl tax .They said because my tires were 20 inch
That great s a poor excuse as ctc charges $124 same tires and Costco charges $80 to install four tires with life time rotation
My tire cost fro Black circle $1504 .75 plus $189 install$1693.75
Costco Michelin - X-Ice Snow
Item #1441430
Member Only Item
Tire Price
$394.99
Set of 4 $1579.96
QuantityQTY
4
A table listing the additional fees applicable to the purchase of the Tires
Additional Fees Each Set of 4
Tire Installation $19.99 $79.96
Tire Levy $4.50 $18.00
Subtotal
$1677.92 less 2%cash back $33.56 net price $1644.36 so you save
So go to Costco
So as you see Costco is upfront no jerking around with an installer like Beverly Tire Kitchener which basically jerked price up $48 as if you didn't pay it they would not release your car.
Beverly Tire was the place Black tire said to go to so they are then an extension of Black circle as a package so that
does not eliminate Black Circle from being an accomplise. For total package.”
“All i can say is stay away from Blackcircles, they should bring out a Law that stops people like this trading, they are thieves. Sent me the wront tyres, wont answer the phone or emails, never call back service is the worst i have ever encountered. STAY AWAY FROM THEM.........”
“Price was decent, but (and this is biggie for me) the fitting slot I selected was unilaterally changed by BlackCircles , and when I responded to their change (within 5 minutes) my email was ignored. No other slots for 5 further days
This was late Monday morning after a weekend order.
Instead I had them delivered and used a local garage to fit. Local garage tells me that Blackcircles takes a majority chunk out of the fitting charge; Blackcircles would have given them well under a fiver /wheel. Really not on.”
“Bought (and paid for) tyres online and scheduled a Saturday morning appointment at the fitters. Made plans to head out of London for the weekend after the new tyres were fitted. Friday afternoon at 15:30 I received the appointment confirmation email. An hour later I get an email cancelling the appointment as the tyres weren't available, and told to book for 3 days later.
I called up and requested a refund. Was told the usual "3-5 days", which was unacceptable to me. Got a supervisor to call me back, and was told that while they CAN DO A SAME-DAY REFUND, the finance team had left, and I'd have to wait for Monday, which was again unacceptable to me. Got another callback and money refunded to the bank within a couple of hours on Friday evening.
All credit to Sophie for making an effort, showing empathy and resolving the issue for me. She's the reason for two stars, blackcircles deserves none. And reading other reviews this seems to be their general service level.
KwikFit stepped up and gave me a Saturday booking and a price that was cheaper and with a free alignment, battery and brake checks. So spend your money there.”
“This complaint is not with black circles.com but with the garage we went to formula 1 auto at erdington. I am 80 years old and was told I could not sit in the room and wait. It was poring with rain at the time. I know people have to be careful but they had to get in my car to move it. I would not use this garage again.”
“Ordered tyre selected date and time and got an e-mail saying they couldn’t confirm for original booking , delayed by two days , more expensive than other on line providers by 8 -10% .I will shop around in future I have used Blackcircle for several years and never had these problems , don’t know what’s going wrong with them now , looks like there are problems .”
“3rd time the the fitting appointment was moved - I am not holding my breath that the next one will proceed - if you want tyres urgently then consider this.”
“Tyres ordered did not arrive to fitters on time. No communication about this so waited all day for mobile fitter to arrive but no avail. Once it became clear fitter was not going to arrive I only had to wait 3 hours on the phone to be told the tyre was not in stock. Was a regular and happy customer of Blackcircles in the past, but the company definitely changed for the worst since being taken over. Do not recommend.”
