Extremely poor customer service Booked Thursday for a Saturday appointment they cancelled by email and re-booked me on the following Tuesday with no discussion. Luckily I saw the email on the Thursday contacted Blackcircles and told them the appointment was not acceptable, they booked me in with a garage further away for the Saturday. On Friday they cancelled this appointment and re-booked for the following Wednesday again appoint time and place were not acceptable due to work. I contacted blackcircles on Friday after consulting their website and gave them a time, date a garage that was acceptable. Monday 10 minutes before they close they emailed me to say I was booked in at a garage miles away from the garage I wanted but they maybe able to fit me in on Tuesday. By the time I got the email it was to late to call. I called today Tuesday to tell them that the garage was not acceptable with the timings and I would like the garage nearer me at 12:15 on Tuesday as stated in my email on the Friday before. The earliest appointment they could make was for Friday over a week after I had originally booked, even though their website states that earlier appointments are available. I am aware that local garage is slightly more expensive when booked direct rather than booked through Blackcircles but considering Blackcircles website and customer service is trash it looks like this is the way to go in-future.