Awful service!! I ordered a jacket back in early January I sent it back a few days later... I have been told my parcel is in the warehouse ready to be scanned for my over £100 refund however it has been there for a month and I still haven’t had my refund!! Absolute joke. I have emailed constantly even rang customer service and still no change!! Will I ever get my money back who knows. They can only use the COVID excuse for so long - what are they actually doing with their days if my parcel has been there for a month sat in the warehouse?!?!?!? Do I need to take this further after they’ve told me they have it... Don’t order from here!