I ordered a pair of Gore-tex shoes from Blacks online. It gave me the option for the size I required so placed the order and opted for the next day delivery to ensure they would arrive in time for the weekend, which they did however I opened the package to a tatty box that had clearly been kicked about the shop for a while with no paper etc (all well and good but thee were bought as a birthday gift) inside just the shoes which were a size too small. I checked the invoice and it clearly stated the size I had ordered was correct. I called the customer services team right away and although apologetic not very sympathetic. Apparently the size I required was out of stock so god knows why they sent the size smaller. Now I have to go and run around for a new birthday gift whilst trying get to a post office to send the other back. Very poor indeed.