Ordered a backpack . The backpack I received was second hand? Looks like someone had previously purchased it used it to go on holiday , returned it to Blacks who then sold it to me online as new? Returned it to Blacks who gave me a refund minus the £4.95 I had originally paid to have the item delivered? Their customer service department is shocking had numerous contact with them over this and each time they were rubbish . Will never buy from Blacks again !
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