Disorganised, dishonest customer service and carrier! To explain the situation... .made a substantial order with PayPal, registered PayPal address was automatically selected as shipping address. .called 10 minutes later to explain mistake and was told emphatically that order would be cancelled and not to worry. . No cancellation confirmation so called back again. Was once again told not to worry, that it was just processing on the system and would be cancelled before leaving the warehouse and that even if we received a confirmation email I could call to make sure it was cancelled. . Got an email to say order being shipped. So called again, told not to worry and we can cancell it at this point. .got another confirmatio email. Called again, but calls no longer being taken due to coronavirus. Emailed and was told that parcel would be returned to sender TWICE! .Hermes confirmed parcel had been delivered. Picture of the parcel left lying outside our house on the street!!! No one has been at the address since (as we explained we got stuck 300 miles away for quarantine!) we know no one living in the area and none of our neighbours. .asked to fill in a claim form a month ago and got a response today. "Your claim has been unsucessfull as the parcel was delivered to the original address" in my view, it is wholly unacceptable for a company like this not to take responsibility for their lack of taking action on promises made by customer service representatives and/or the ineptitude of their carriers. **EDIT** they replied to this review o another site saying they were sorry and had e-mailed me. The response I got was "your parcel was delivered". I literally have the photo from Hermes showing it lying on the pavement. They are refusing to tell me how to take the complaint further and seem to be implying it's my fault the parcel has been left on the street for 5 weeks.