I have decided to forget this bad experience and forego the refund, I have gone straight to the bin with damaged unusable goods, I would not recommend your Company to anybody. i think this will be the best decision for my sanity because reading all the very negative reviews it would only annoy me trying to get £24.99 back from your Company. I have a very reputable Company that will be reopened after lockdown called Charles Camping that i will be delighted to do business with.