Same problem as others have had. Ordered from them 3 weeks before a friend's birthday in the hope of getting them something small during this lock down. It was only a gesture, and, to make the postage cost more effective, I also ordered a pair of socks. No sign of anything as the date passed their birthday! Finally I was told that the other item, a hat, was no longer in stock!!! Perhaps if it had been dispatched when ordered it might have been? Is it my fauklt their dreadful stock system exists? So, anyway, they sent the socks, to be too late to be any use either. They refuse to refund the p&P, meaning these basic socks have cost me over £13. I only ordered them to ensure the hat was better value. Ages for customer service to respond although thy have done a few times today. Won't refund the postage as I requested, then after exchanging a few more vehement emails was told if I ordered again they would refund my postage once my items have been received! Well, why can't they do that now??? What a useless company. I fail to see how companies cannot appreciate the impact thattheir dreadful service has oin customers. No, I shall not be ordering from them again, ever! A good company respects their customers - very clearly, Black's do not. I used to also shop regularly at their Stratford upon Avon store. When it reopens, I shall no longer be using it, especially having seen the terrible customer service that others' here report!