Shocking customer service, the online automated system says my order is still be prepared in the warehouse, the phone automated system says it has been delivered (it hasn't), they are not answering my emails, kept me on hold for 11 minutes whilst wanting to speak to an actual human being who was no help whatsoever. They said the item is still in the warehouse but if I haven't received by tomorrow, I should call them again. They know I live in Greece so I will not get the item by tomorrow if it is still in their warehouse. Will never use this company again or recommend them to anybody. Going back to Mountain Warehouse and Snow & Rock, great service from both of these.