After over 30 emails I finally managed to get a refund on an item ordered over 41 days ago but was still 'being prepared at the warehouse', their excuse was they were having IT problems. First they offered a refund, then told me they couldn't refund. After I sent another email, they replied saying "unfortunatly, we can refund", so I pointed this out and they had to, the money has actually gone into my account. They would not contact me by phone and their phone support are not interested at all. Will never use or recommend this company.
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