I'm quickly coming to the conclusion that this company only employs people who finger paint with their own poop. After 2 months and countless emails I'm still chasing a refund for the tracked returns that had arrived with them...despite being told twice this had been processed. They say if you sit enough monkeys behind typewriters they will eventually write the complete works of Shakespeare, if that's the case, Blacks need to employ more monkeys as beyond the same copy and pasted emails any level of interaction of issues raised seems to be beyond them. On the plus side I'm sure some people will appreciate wasting their time dealing with the bumbling incompetence of this company during lockdown.