If I could put zero I would. Absolutely shocking stressful experience from my business point of view.
I tried the free trial to see how I felt about the situation. I got my page up and running. 30 customers or so left me reviews and I felt that it could work. How wrong I was. The reviews were customers I’d previously done work for and helped build my initial platform.
Over 90% of the enquiries I received from checkatrades users weren’t even either 1) in my area or 2) what I actually do for a business. Sometimes even both. I’m a window company in derby and I got asked to fit a kitchen in Surrey.
I stressed this to checkatrade and asked to be taken off the website completely and cancel.
This was in December. Come January I was still receiving time wasting and consuming leads. But I followed them up to explain I don’t work in their area. Then to be asked if I can recommend anyone. I then realised not only am I not getting work but found myself as an unpaid member of staff for checkatrade.
Tried to cancel again but yet again I was kept on the website. Finally I’m now ‘blinded’ from their site, however not off it completely. I’ve asked for this for 2 months now. I’m 100% positive they shouldn’t be retaining my information after I’ve asked to leave them.
After over a dozen phone calls I’m still no further with this. Plus they want me to pay for a subscription I’m not using not want.
The whole experience has cost me 100s of hours to date with little return. Very stressful and I certainly won’t recommend them to any trade. They refused to let me speak to a manager, keep getting fobbed off.
I see so many annoyed customers on their. I can now see why. Stay well clear and save your time.
4 years ago
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